Calls & Lines

Calls & Lines

Rainbow offers a full range of call plans depending on the needs of your business giving you the best rates possible. We are in the position to offer your business these savings on both line rental and call charges because of our wholesale buying power with the various carriers.

We can reduce or increase the number of lines needed and can link any number of different office sites.

Our service Mobile Connect allows you to make Low Cost International Calls from your mobile when you are in a Wi-Fi area or simply by connecting to the Rainbow Switch by dialling a landline telephone number.

We also offer the following services:

• We guarantee fast line repair with access to Openreach 14,000 engineers, a BT Group Business.
• Online billing
• Conference calling
• Network disaster recovery (free of charge)
• Future proofing your company through VoiP and SIP availability
• Inbound Services both Geographic and Non Geographic

In conjunction with Rainbow Mobile we can offer the option of free calls from your Rainbow landline to all company mobiles on O2, Orange, T-Mobile and Vodafone.

Want to find out more?

• Free Phone: 0800 018 8082

The WLR3 Platform

We were the first independent company in Northern Ireland to operate on the Openreach WLR3 Platform which ensures an automated and transparent service that is highly operationally efficient.
We will provide you with exactly the same Service Level Agreement as BT Retail at the lowest possible cost.

WLR3 allows us to monitor and test the activity of every line in real time. This means if there is ever a fault with your line Rainbow locates and diagnoses faults in real time.

Using this platform we have access to over 14,000 Openreach engineers’ diaries, checking their availability and booking them to go the site and fix the problem. While the line is down for repair we can divert all calls being made to that number to another number so you don’t loose any business.

We monitor the line and the log book of the engineer and therefore keep you informed in real time the status of the repair. Keeping the customer informed on the progress of the repair is particularly important to customer satisfaction. Fast response times and direct lines of communication to Openreach mean you benefit from a better service.

You ring us with a problem
We test your lines
We Locate & Diagnose Fault		We automatically divert calls to the faulty line to another number
We access Openreach engineers diaries availability & book them
We monitor their log book as they fix the fault
We keep you informed on repair status
Fault is fixed		We redirect calls to original line

 

Want to find out more?

• Free Phone: 0800 018 8082